William, Williams and Speicer estimate the cost of disruptive behavior among physicians is about $150,000 per incident. That, however, is only the “tip of the iceberg” since the real costs are the hidden costs like nurse and staff turnover acceleration. Turnover costs are conservatively estimated at 1.5 times annual salary and more likely as high as 2.5 times annual compensation. Anyway you look at it Disruptive Behavior (DB) is costly to the industry and ultimately to the consumer, like you an me.
The Joint Commisssion mandates hospital management to address DB by implementing processes to control it. Possibly one of the least costly means of addressing DB is through Emotional Intelligence education and training.
There are 3 competencies necessary for superior helthcare: Cognitive Intelligence (CI), Emotional Intelligence (EI) and Social Intellligence (SI). Really there is no better means of addressing DB than through EI or SI.